FAQ

Please look for your question here before emailing us

VENDORS

How does HmHK choose it’s vendors?

We do our very best to choose a good range of handicraft products. We aim for diversity and creativity so we try to have a mix of goods, as well as some vendors with interactive or demonstrative elements. Handmade items get priority over manufactured goods, but we do also make room for unique non-handmade sellers in order to support small businesses and also provide shoppers with a chance to get things that are not readily available in the shops. We do accept the support of a limited number of corporate sponsors in order to make our events the best that they can be, and of course, HmHK wants to give back to the community so we always hold a set number of spaces for charity stalls.

If my application gets declined once, will I always be declined?

Not necessarily. Our events are usually over-subscribed so we have to make the heartbreaking decision to decline some quality applicants for no reason other than space shortage. We will usually give a reason for declining an application, so if it is due to space shortage, that means it is well worth trying again for a future event. If the reason we give has to do with unsuitability of products, then there is less chance the answer will change in the future, but we do hesitate to say never.

What happens if I change my mind or need to pull out of a market?

You have one week after making your payment in which you can change your mind and receive a 90% refund on your stall. After that point the only reasons we will issue a refund are hospitalization or bereavement. If this situation occurs we always offer our deepest condolences and an option between transferring credit to the next event, or a full refund. If you cannot make a market, we do allow you to sell-on your stall, however you may only sell your stall to a vendor from our pre-approved list. We will give you a list of approved vendors from the waitlist, whom you may contact to sell-on your stall.  Once a new vendor has been confirmed and paid you directly, we will change the name on our lists and visitor maps.

Do I have to pay online via PayPal?

We really really prefer vendors to pay online via credit card. The system we use to handle applications is Eventbrite which uses PayPal for payments. This online system is fully automated and has far less room for human error. If you absolutely positively cannot pay this way, you can do an ATM or online bank transfer, but a handling fee is involved which makes this payment method of no economic advantage. There will also be a slight delay in the processing and acknowledgment of this type of payment. We highly recommend you pay via PayPal.

Can I change the location I’m given on the vendor map?

Once our vendor map is published, it’s very difficult to make changes. We don’t think there are any second-rate spots at our markets – none that can be agreed on anyway. One person’s hotspot is another’s dead zone. We have concluded that this is a completely subjective matter and one that HmHK does not have the resources to tackle. You are welcome to tell us your preferences, however we cannot not make any promises in regard to your specific stall location. We have to consider many factors such as stall size, product variety, electrical outlets, fire, health & safety guidelines, and preferences of our venue partners.

What is your weather policy for outdoor markets?

Weather in Hong Kong can be very unpredictable. This is the reason marquees are non-negotiable at our outdoor markets. We always recommend that vendors bring supplies for any weather eventuality – a plastic sheet to protect goods from light showers is a very good idea. A hat and sun cream are also suggested. We will not cancel an event if it is raining. As a general rule we will only cancel an event if the HK Observatory issues a Black Rainstorm Warning, or a Typhoon Signal no.8. The only other reason an event will be cancelled is by the decision of our venue partners. No refunds are issued for weather related event cancellations.

What if I don’t make enough sales on market day?

HmHK cannot be held responsible for this. Our job is provide a great event and space for you to be able to sell your products. We have found that vendors who have great products, and friendly smile, usually have no problem making sales at our markets.

Can I sell home made food and drinks at the market?

You are allowed to sell food and drinks on the condition that they are pre-packaged (before you arrive at the market) and intended to be taken-away (not eaten at your stall). If you want to prepare food on site, you will need a Temporary Food Factory license from the FEHD. Please contact them directly if you have any questions. HmHK cannot apply for any licenses for any vendors and we will not be held responsible for any problem that might arise if vendors do not follow the FEHD’s regulations. If you are selling alcohol you are responsible for ensuring you have all relevant licenses.

Do you provide electricity with the stall?

Electrical Hook Up can be provided for an additional HK$500 fee per stall, but is in very limited supply so will only be granted to vendors to whom it is absolutely necessary. Currently this service is only available for medium stalls or larger. Please contact us if you require electricity.

VISITORS

How can I become a vendor at your markets?

Visit our VENDOR INFO page for more information on how to apply to be vendor

Do you do markets in other places besides Discovery Bay?

Yes! We run a market at the annual Clockenflap music festival, and we occasionally run one-off markets at other venues around HK. All upcoming markets will be posted here on our website.

Is there an entry fee for your markets?

No! Our markets are usually free for visitors to attend, unless they are part of another event that charges an entry fee, such as the Clockenflap festival.

Why are there some non-handmade stalls at your markets?

The short answer is that it allows us to continue to operate and support the handmade movement in Hong Kong. By allowing the financial support that a few non-craft vendors, as well as a couple very carefully selected corporate sponsors provide, Handmade Hong Kong is able to put on a far better event.

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